FAQ

1. When will I receive my order?

If the item(s) you purchased is in stock, you will receive your order within two working days, most likely same-day if purchased before 18:00. A courier will get in touch with you to arrange delivery at your convenience. If you need an item urgently, please contact us.

 

2. How much does delivery cost?

Every order is personally delivered by courier at a cost of 1000 AMD within the Yerevan city center, and slightly higher depending on your location. If you want an item delivered outside Yerevan please contact us.

 

3. Do you ship internationally?

We strive to serve our clientele all over the world. Please contact us before ordering for international shipment arrangements.

 

4. What payment methods do you accept?

We accept all major bank cards. Online purchases on our website are secure and are processed by a third-party payment system. If you would like to pay in cash, please contact us.

 

5. What is your return policy?

If you are not absolutely in love with your new piece, you can exchange it for something of equal or higher value (with surcharge applied) within 7 days of receiving it. Does not apply to custom-orders.

 

6. Can I see an item before purchasing it?

You are welcome to look at some of our pieces on display at the Urbanista Yerevan store. Or contact us for a private viewing in case of large orders.

 

7. Can I send an item as a gift?

Most certainly. We offer beautiful gift wrapping and gift messages at an additional cost. A   courier can deliver directly to the gift recipient at a time and place of your choosing.

 

8. Do you accept custom orders?

Yes. Please contact us to discuss what unique piece we can create for you.

 

9. Can I purchase in bulk?

If you want to make a large quantity order for an event or special group, please contact us and we’ll do our best to fulfill your wishes.

 

10. Do you have a showroom?

Not yet, but some of our collection is also available at Urbanista Yerevan, with more stores coming soon.

 

For everything else, please don’t hesitate to get in touch with us and see how we can help.